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Privacy Policy

Mediator Academy Privacy Policy

Welcome to Mediator Academy

We respect your right to privacy. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions which are available at

Please read this Privacy Policy carefully.

Definitions and Interpretation

Data – collectively all information that you submit to Mediator Academy via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Cookies – a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies).

Data Protection Laws – any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.

GDPR – the General Data Protection Regulation (EU) 2016/679.

Mediator Academy,  We or Us – Mediator Academy is a trading name of Glyndwr Media Limited, a company incorporated in England and Wales with registered number 08764217 whose registered office is at 17 St Andrews Crescent,  Cardiff, CF10 3DB, UK.

UK and EU Cookie Lawthe Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

User or You – any third party that accesses the Website and is not either (i) employed by Mediator Academy and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Mediator Academy and accessing the Website in connection with the provision of such services; and

Websitethe website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  1. Questions

If you have any questions about your personal information, please click on the help icon in your lesson or email us at

  1. Use of the Website and Online Courses and Content

This Privacy Policy applies only to your use of this Website and our Online Content which you will access via our Technology Partner’s platform. You can access their Privacy Policy here ( Your Institution who is providing access to our Online Content may also gather information and you should consult its privacy policies as appropriate and applicable. For purposes of the applicable Data Protection Laws, Mediator Academy is the “data controller”. This means that Mediator Academy determines the purposes for which, and the manner in which, your Data is processed.

  1. Collection of Information

3.1     When you access this Website via any means, use the Online Content, or provide information via the support button, we may collect, store and use certain of your personal information in line with this policy. We may also ask you for information when you report a problem with the Online Content.

3.2      To enrol in the Online Content, we ask for your name, email address and the name of the institution who is providing you with access to the Online Content. We will also store the results of your assessments relating to Online Content for the purposes of providing you with digital completion badges and credentialing, where applicable. We may also store other analytics on your interaction with the Online Content in order to help us improve our Content. If you contact us, we may also keep a record of that correspondence.

3.3      We may also collect data relating to your visits to this Website that cannot identify you but records your use of the Website and the Online Content including, for example, details of how long you have used the Website and the Online Content for.

3.4      We may also collect your computer’s IP address in order to help us tailor the service to your location.

  1. Use of Your Information

4.1      By accessing the Website via any means, using the Online Content, or providing information via the support button, you agree that your personal information may be collected, stored, used and shared by us and our Technology Partners and credentialing partners, for any of the following purposes:

(a) to provide, maintain, protect and improve the quality of the Website and the Online Content we offer, and to protect us and our users;

(b) to provide you with a personalised browsing experience when using the Website;

(c) to manage your enrolment and ensure you have access to the Online Content;

(d) to comply with legal and regulatory requirements;

(e) in order to provide confirmation of the Online Content you have completed and/or the award you have achieved as a result (if applicable) for credentialing purposes;

(f) for the purposes of generating anonymous learning analytics.

4.2      We may use your email address to send you important notices and updates about our Online Content.

  1. Storage of Information

5.1      We will use technical and organisational measures to safeguard your Data, for example:

  1. When you enrol, you will be asked to choose a password which enables you to access the Online Content. You are responsible for keeping this password confidential. We ask you not to share this password with anyone.
  2. We store your Data on secure servers.
    • Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address:
    • If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Once you have logged into the Online Content, all information is stored on our Technology Partner’s secure servers. Details of these are available on their Privacy Policy.

  1. Legal Basis for Processing Your Information

6.1      Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

6.2      However, we will normally collect personal information from you only (i) where we have your consent to do so, (ii) where we need the personal information to make educational content available to you, or (iii) where the processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you.

6.3      If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).

6.4      Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

  1. Disclosure of Your Information
  • We may disclose your personal information to third parties when permitted by law including:

(a) with your consent;

(b) to our suppliers in order for them to help us provide our services to you, this includes:

  • universities and other partner institutions that make our Online Content available to you;
  • our Technology Partners in order to enrol you in your Online Content and make anonymised platform analytics available to them; and
  • our customer service software if you contact our support team.

These suppliers’ use of your personal data may be subject to their own privacy policies, which are available on their websites, and which we suggest you familiarise yourself with in the relevant circumstances set out above.

(c) if we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets, provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy;

(d)  if all, or substantially all of our assets, are acquired by a third party provided that they continue to use your information substantially in accordance with the terms of this Privacy Policy, in which case information held by us will be one of the transferred assets; and

(e)  if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  1. Data Retention

8.1      We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example until your enrolment period is finished.).

8.2      When this period has finished, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

  1. Your Rights

9.1      You have the following data protection rights:

  • In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the email
  • Similarly, if we have collected and process your personal information on the basis of your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. Withdrawing your consent may however mean you can no longer access our Online Content.
  • If you have any privacy-related questions or unresolved problems, you may contact us using the information provided at paragraph 13 below.
  • You have the right to complain to a data protection authority about our collection and use of your personal information.  For more information, please contact your local data protection authority.
  1. Children
  • We strongly believe in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain personal information from persons under 13 years of age, and no part of the Website is directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access the Website at any time or in any manner. We will take appropriate steps to delete any personal information of persons less than 13 years of age.
  1. Cookies
  • This Website may place and access certain Cookies on your computer. Mediator Academy uses Cookies to improve your experience of using the Website. Mediator Academy has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  • All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
  • Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Mediator Academy to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  • It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  • For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.

This Website may place the following Cookies:

Type of Cookie Purpose
Strictly necessary cookies These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  1. Research

12.1      We may from time to time carry out academic research in order to enhance the quality of and promote our Online Content

12.2      Research will always be conducted in accordance with our Research Ethics Policy.

12.3      Your activities on an Online Course will only be used on an anonymised and aggregated basis.

  1. Links to Third Party Websites

13.1 When clicking on a link on a course screen, you may be taken to a third party website.

13.2 The use of any such website shall be on the terms and conditions, and subject to the privacy policy of that website.

  1. Updating this Privacy Policy

We may update or amend this Privacy Policy from time to time, to comply with law or to meet our changing business requirements. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on this Website. By continuing to access the Website and using the Online Content, your access and use will be subject to these updates and amendments.

  1. Contacting Us

If you have any questions, comments or concerns about this Privacy Policy, please contact us using the details below: