Master Conflict Resolution with Our Interactive Training Program

Conflict is an inevitable part of both professional and personal settings.

Whether it's a disagreement between colleagues, a dispute in a community, or a misunderstanding in personal relationships, conflict resolution skills are crucial. Yet most of us are ill equipped at handling conflict and only a few possess the skills to effectively manage it.

At Mediator Academy, we understand the growing need for for skills to prevent conflict, deescalate conflict and manage conflict effectively. A conflict resolution course with Mediator Academy will empower you with practical skills, effective strategies, emotional intelligence, and a deep understanding of conflict dynamics to manage and resolve disputes effectively.

Key Components of Our Training Programmes

Our conflict management training stands out due to its highly interactive and customisable approach. We focus on delivering a comprehensive learning experience using advanced simulation exercises, personalised coaching sessions, and real-world case studies.

Conflict Resolution Skills and Emotional Intelligence

When resolving conflict you need more than just knowledge; it demands a high level of emotional intelligence and interpersonal skills. When you study with us you will learn about the theory of conflict and how to better understand the underlying causes of conflict. Our course content will also help you learn the vital skills needed to resolve conflicts:

Active Listening: This is often considered the bread and butter of every mediator. When you actively listen to parties in conflict, you are listening to the words, the tone of what's being said and also paying attention to their body language.
Empathy: Being able to demonstrate empathy and facilitate empathic connections between parties in conflict is also an essential skill in the toolbox of every mediator.
Negotiation: Often parties try and reach mutually agreeable solutions to their conflict and this is where your negotiation skills will come in handy. The are various strategies that can assist parties to negotiate and reach some common ground and these will also be part of your toolkit.
Process design: A well managed conflict requires a well managed process and as a conflict resolution practitioner you will need to design a process that helps the parties resolve their conflict.

These skills are crucial not only to address conflict but also for personal growth and professional development. Whilst conflict can be destructive it is also a source of positive change.

Cinema Quality Video Simulation Exercises

To ensure that our training is both relevant and practical, we integrate real-world case studies into our online curriculum. When you study with us you'll get the opportunity to observe and critique a series of simulated disputes that follow the dispute from start to finish and from the perspective of everyone involved in the dispute. This will give you a unique insight into how people in conflict think and act and what a conflict resolution practitioner, often called a mediator, does to help resolve the dispute.

Real-World Case Studies and Personalised Coaching

Our philosophy for learning is very much rooted in the idea of learning by doing. We have developed advanced simulation exercises based upon actual disputes and real conflict scenarios, these allow you to practice and refine your skills in a structured and supportive environment. In addition, our personalised coaching sessions help to reinforce learning and provide one-on-one guidance to help you reach a level of mastery in core skills.

Testimonials and Success Stories

Our conflict resolution training courses have helped countless professionals and organisations address conflict in the workplace and achieve more harmonious and collaborative working environments. Here are some testimonials and success stories from our participants:

"I attended Mediator Academy's first Summer School and highly recommend it.
Before arriving I worked my way through their comprehensive and high-quality on-line training which skilfully mixes text, simulated sessions, interviews and interactive exercises. It meant that all participants arrived with a good sense of what mediation is, regardless of their experience.
The 5 days with Aled & Sabine - in a stunning venue overlooking Tower Bridge was also excellent. As trainers they are professional and energetic: suitably exacting of us students but eager to share their extensive experience mediating a wide variety of disputes. We worked hard but enjoyed ourselves and learnt a huge amount."

- Marina Wheeler KC

Barrister, mediator and writer

1 Crown Office Row

"I needed a new approach to address workplace conflict and reduce the number of formal grievances in our business. The course was thought-provoking, very practical and I could immediately apply it to real-life conflict scenarios.
The most rewarding aspect was witnessing the immediate impact on my professional life.
I highly recommend this course to fellow HR professionals - it was an important investment in my professional development that will yield long-lasting benefits for both myself and company."

Jonathan Edge

Group HR Director

Quintessential Brands Group

"I wanted to learn mediation skills to complement my practice as an arbitrator. I was attracted to this course by the opportunity to learning in a small group. The course was interesting and thought provoking and the group was relaxed and supportive. The most useful element for me was conducting the face to face role plays - great fun but also a brilliant learning opportunity. Aled and Sabine are excellent teachers - we covered a lot of ground without ever feeling rushed or superficial."

- Karen Maxwell

Barrister, Arbitrator

20 Essex Chambers

"The course is remarkable; it is effective both as a way of understanding the philosophy and psychology behind mediation, and in teaching the practical aspects and nuances of mediation practice. I had been involved in mediations (representing parties) for many years, mostly in either PI/Clinical Neg cases or commercial disputes. This course taught very quickly why non-evaluative mediation works, how to do it, and just as importantly how to do so with confidence. I would recommend it to anyone interested in mediation on precisely those bases."

- Charlie Cory-Wright KC

Barrister

Joint Head of 39 Essex Chambers

"I was hoping for a practical, skills-based training, and the course more than met my expectations. The course was thoughtfully designed, with excellent supporting written materials and did not shy away from tackling tricky issues. It was particularly beneficial to be trained by mediators with extensive real-world experience. They were also really supportive and excellent at providing constructive criticism that helped us improve and reach the required standard.."

- Simon Milnes KC

Barriser, Arbitrator & Mediator

20 Essex Chambers

"I've worked in litigation most of my professional life and I was looking for a career change. The course was seriously great. It gives you a practical insight into what you might expect in real life mediation. The course was engaging and was supplemented by theory and all backed up by top practitioners who know what they're talking about. I'd highly recommend this course."

- Marcin Szulc

Mediator, Solicitor

Principal, Rostra Solicitors

"I would highly recommend this programme to anyone looking to developing a practice not only as a mediator but as a practitioner advising parties who are attending mediation. It gives you a real insight into the process and what the people around the mediation table are thinking."

- Deidre Ní Fhloinn PhD

Barrister at Bar of Ireland

Why Choose Our Conflict Resolution Training?

At Mediator Academy, we offer an unparalleled learning experience so whether you are looking for a short online introductory course or a Masters level academic programme - we offer them all.

Our courses are designed to be flexible and adaptable to meet the needs of diverse sectors and individuals. Here are some reasons why our courses stand out:

International Certification: If you take any one of our accredited mediation training courses you will be qualified to practice as a mediator anywhere in the world.
Access to World Class Expertise: All our teaching faculty are acknowledged experts in their respective fields but are also practitioners, so you will not only be learning from the very best but you'll also get first hand experience of what it's like working in the real world of conflict resolution.
Flexible Study Formats: Choose from online, in-person, and hybrid options to suit your schedule and learning preferences.

Types of Conflict Resolution Training Courses

When it comes to conflict resolution training there are a number of considerations to make before choosing the most appropriate course for your needs. These considerations include the time you have available to study, your goals for studying and of course your budget. I'll delve into your options in more detail below.

Online Conflict Resolution Training

If you're looking to fit a conflict resolution training course around your work or family life then an online training course might suit you best. Apart from the obvious benefits of offering flexibility around study time, one of the other benefits of online learning is that you can revisit the course content at any point for the duration of your enrolment.

At Mediator Academy our introductory online conflict resolution courses are asynchronous, which gives you the freedom to study in your own time when it suits you.

All our courses will provide you with a theoretical overview of conflict, so at least you can get an appreciation of the underlying causes which will inevitably better prepare you for resolving conflicts!

You will also learn a vast array of effective strategies for deescalating conflict, practical tips on how to manage difficult conversations and various strategies to prevent conflict from spiralling out of control.

With our online training course you will get a solid introduction to the field of conflict resolution and if you want to take it a step further then the next option is to complete an in-person programme.

In-Person and Hybrid Training

For those who prefer a more traditional learning environment, we offer in-person and hybrid training options. In-person training also allows for direct interaction with faculty and your fellow learners, fostering a collaborative learning environment. Our hybrid model combines the best of both worlds, offering the flexibility of online learning with the engagement of in-person sessions.

Immersive and interactive online lessons.

Approximately 10-20 effort hours per week.

Live online small group sessions and coaching.

A variety of assessment methods.

Meet and work with a global cohort of learners.

Academic, practical and IT support.

Specialised Training Programs

Mediation and Conflict Resolution Training

At Mediator Academy, as the name might suggest, we specialise in mediation courses and offer a wide variety of courses from a basic introduction to a specialised course in commercial mediation.

Our Foundation Certificate in Mediation is our most popular course with more then 10,000 learners world-wide having completed this course. Some then go on to take our accredited mediation course which is our flagship conflict resolution training certificate programme and is a hybrid course that takes place in London or Dublin.

Dates of our next courses are available on the Mediator Academy website.

You'll get to practice on real cases and learn advanced mediation techniques, conflict tips and importantly how mediation intersects with the law in different jurisdictions.

Certification and Professional Development

We recognise how important accreditation is to our learners, so when you complete any of our courses you'll receive a digital and printable certificate detailing any professional development hours accrued. If you take one of our accredited mediation programmes then you'll receive an accredited certificate from the International Mediation Institute, who are the main international body regulating the training of mediators.

Conflict Resolution Training Certification

Upon completing one of our accredited programmes you'll receive our blockchain digital certificate (which is also a printable certificate) or if you decide to enrol with one of our University partners and take the postgraduate diploma in mediation then you'll receive our blockchain digital certificate in addition to your university graduating certificate, both of which can significantly enhance your career prospects.

Conflict Resolution Training for Managers

Managers play a critical role in maintaining a productive and collegiate workplace, which is not always easy given the number of conflict situations that can arise in an organisation. Our conflict resolution training for managers is tailored to equip leaders with the skills they need to ensure conflicts are managed effectively.

This bespoke course covers essential topics like conflict management styles, emotional intelligence, and leadership in conflict situations, preparing managers to foster a positive and collaborative work environment and of course how to handle difficult conversations.

Enrol Today

Are you ready to take the next step in your professional development?

Register now and become confident at resolving conflict in your life and other people's lives!

Whether you're an individual professional or an organisation looking to enhance your team's conflict management capabilities, Mediator Academy's training courses offer the tools and knowledge you need to succeed.

Enrol today or contact us for more information.