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Mediation Skills & Techniques

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Starting out in mediation
Eve Pienaar Profile Pic

Eve Pienaar

Length: 5 minutes

Handling Highly Emotional Disputes

How do you approach difficult, highly emotional conflicts in mediation?... read more

Negotiation theory in difficult conversations
Sheila Heen Mediator Harvard

Sheila Heen

Length: 1 minute

The ‘And World’ Technique

What do you mean by ‘and world’ and how can one use this mediation technique?... read more

Negotiation theory in difficult conversations
Sheila Heen Mediator Harvard

Sheila Heen

Length: 2 minutes

Being Too Transparent in Mediation

How can one be too transparent in mediation?... read more

Picture of multi-ethnic silhouettes communicating
Kalowski Profile Pic

Joanna Kalowski

Length: 1 minute

Contact Joanna Kalowski

How can people get in touch or learn more about your work?... read more

Negotiation theory in difficult conversations
Sheila Heen Mediator Harvard

Sheila Heen

Length: 2 minutes

The Danger of Unexpressed Emotion in Conflict

How can unexpressed emotions in mediation take a toll on one’s self-esteem?... read more

Mediating cross cultural disputes
Liz Birch Profile Pic

Elizabeth Birch

Length: 2 minutes

Building Trust in the Mediator

What do you do in your first meeting to build the necessary trust in you as a mediator?... read more

Life choices and emotions
Maricruz Profile Pic

Mari-Cruz Taboada

Length: 4 minutes

Mediations Involving Strong Emotions

How do you advise we approach a mediation involving strong emotions?... read more

Neuro Linguistic Programming with Joel Lee
Joel Lee Profile Pic

Joel Lee

Length: 5 minutes

NLP and Building Rapport

What are some of the specific mediation techniques one can use to build rapport?... read more

Story of Narrative mediation
Sara Cobb Profile Pic

Sara Cobb

Length: 6 minutes

Why Narrative Mediation Works

Why are conflict narratives so resistant to change?... read more

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