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The Human Element of Dialogue Design

The Human Element of Dialogue Design

How important is it to understand human difference, uncertainty and anxiety in dialogue design?



Full Transcript

Fundamental again. In every situation is different. Before you can do the process design, you have to understand both the situation on what you’re working and the parties, the people who are coming to it. This is why processes like stakeholder analysis, issues analysis, and uncertainty analysis are the first things that you do. You then go to the far end and try and think about where realistically in the time available, where can we actually get to in terms of moving everybody onwards. But then you go back and you work out how to get people from where they are, to where they could realistically get to. That is the process design.


How do we do it? How do we work together with these people in such a way that they get to understand each other better, they work out particular issues, they reduce the uncertainties and so on. That’s why it’s such fun.

About the mediator

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Andrew Acland specialises in designing and facilitating stakeholder dialogue and consultation processes in complex, multi-party, multi-issue contexts, often with environmental and social sustainability dimensions. Andrew began his working life as a political analyst specialising in East-West relations and arms control. In 1985, while working on the staff of the then Archbishop of Canterbury, he acted as assistant to the Archbishop’s envoy, T... View Mediator