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User Response to Rechtwijzer 2.0

User Response to Rechtwijzer 2.0

How have users responded to your new ODR platform?



Full Transcript

We have received several very positive responses to it. We generally feel very confident that this will work. The reason for this might be that from day one when we started designing this application, we have involved mediators, lawyers, judges, and also end-users. So, they have been at the table from day one. They have been very much part of the design process. Before we launched the first beta version, we already had 10 rounds of user testing and integration processing of the results. As I told you, we have now very softly launched the platforms. We are accepting cases in a controlled manner.


For me, this really feels like the stage where we finally are able to really find out how we can tweak the application in such a way that it really works for its users. So, the continuous user testing – and by “users” I mean parties filing for divorce, but also the mediators and the adjudicators and the reviewers. Through this continuous user testing, we will gradually learn how to optimise the Rechtwijzer 2.0 platform.


The model that we’ve chosen is we’ve been looking to the successful interactive web-based platforms. I know you talked about Twitter, Facebook, Google. There’s one thing very essential to what they do. They don’t launch a website and say, “It’s done. They continuously update and upgrade it. So, core to the Rechtwijzer 2.0 platform is that every three months, we come with a substantial update where we process everything we’ve learned thus far from our users or from tech developments that we see happening in the world, to keep it constantly up to date.


In that way, I see this type of justice innovation that we do is not as much about typical IT projects that I always compare with a game of bowling, where you have this really heavy bowl, you throw it on a long trajectory, it’s very heavy and it’s slowly moving, and you only find out in the end whether

you hit a strike or whether you hit the gutter. But I think this type of innovation should be much more similar to a game of ping-pong, or riffraff, or table tennis, where you very quickly hit a light ball back and forth with the user, learn from them, proof, very iterative. I think that’s essential to justice innovation, and I think that’s a key feature of the Rechtwijzer 2.0 platform.

About the mediator

Jin Ho Verdonschot Profile Pic

Jin Ho combines expertise from dispute system design, access to justice, UX/UI design, and (online) dispute resolution. He helps courts and other justice sector organisations to update and innovate their procedures and justice processes. For the past 8 years, he has been utilising technology to build better user interfaces for the justice system. Jin Ho initiated, designed and implemented several IT based justice applications in both the ... View Mediator