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Rechtwijzer 2.0

Rechtwijzer 2.0

What is the Rechtwijzer 2.0 ODR Service?



Full Transcript

Yes. It’s called the Rechtwijzer 2.0 platform and you can call it an end to end dispute resolution platform which specifically focuses on supporting and empowering people who experienced relational disputes. So it could be a divorce issue, landlord/tenant issue, employment issue, I call them relational disputes to distinguish them from transactional disputes. For the small claims, low value, high-volume type of institutes generally involving a less emotional dimension to them. It’s also typically less interest based, or need for interest based dispute resolution probably.


This Rechtwijzer 2.0 platform, we developed this at HiiL, and for us the development started us, basically, on a journey that was led by a colleague of mine, Corry van Zeeland, who started developing the Rechtwijzer 1.0 platform as of 2006 together with our main partner, the Dutch Legal Aid Board. What this Rechtwijzer 1.0 platform does is it provided an interactive web-based platform to people where people could diagnose their legal problems. So they could understand what exactly the nature of the problem that they experienced was, from a more legal perspective and also would provide triage.


It would provide people the different options that they would have to take action towards resolution. This could be referring them to mediators. Also explaining what the pros and cons of mediation were, what they could expect from the mediation process, or lawyers or notary public, that type of triage. That was part of it.


What we also did in the Rechtwijzer 1.0 platform was, we had some diagnostic tests that measured the level of self-efficacy of people, so that we could give them a recommendation based on that. Whether taking action themselves would seem an appropriate action for them, or whether it would be a good idea for them to hire a professional from the very beginning. Lastly, it also provided some self-help tools like template letters that they could use to send to the other party, or document checklists that they could use to prepare themselves, or communication tips and tricks that they could use to communicate with the other party. That’s where it started.


We launched that in 2006, and we saw several things happen at a certain stage. We saw that a couple of years ago that the Rechtwijzer 1.0 platform was catching some international attention. Some scholars, justice experts mentioned the Rechtwijzer platform as the state of the art in new information provision. It was very nice to hear, very encouraging as well, very rewarding, especially for the team under the guidance of Corry van Zeeland, who developed it.


Next to that, we also saw the emergence of ODR, online dispute resolution and we saw also more broadly the expansion of digitised legal services provision, living in a world where the majority spends more time on the internet than watching television by now. People are increasingly used to

using services by professionals, online.


We see the emergence of some major companies, especially in the U.S., making good profits, make the case that this actually meets the needs of users. So, based on the good reviews that we got, the emergence of ODR, and also the trend of digitisation, we took the next step.


Maybe some call it a bold next step, but basically this was the next step toward the Rechtwijzer 2.0 platform that we started slightly over a year ago. We developed it and I think it’s about a month now that we’ve accepted the first cases in a more experimental phase.

About the mediator

Jin Ho Verdonschot Profile Pic

Jin Ho combines expertise from dispute system design, access to justice, UX/UI design, and (online) dispute resolution. He helps courts and other justice sector organisations to update and innovate their procedures and justice processes. For the past 8 years, he has been utilising technology to build better user interfaces for the justice system. Jin Ho initiated, designed and implemented several IT based justice applications in both the ... View Mediator