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Improvements from Rechtwijzer 1.0

Improvements from Rechtwijzer 1.0

What is the main difference between the old and new Rechtwijzer platform?



Full Transcript

What the Rechtwijzer 1.0 platform did, it provided you an endpoint, typically a telephone number and a physical address in the real world with a front door and a doorbell that you could ring, basically refer you to that address for the next help.


We decided that given these strengths that I just described, rather than throwing people off the platform, we thought that we could organise similar support on the same platform. So, we’re not sending people out in the real world, but we’re keeping them on the application.


We have created a very problem-solving interface that supports people in several different ways, to have effective dialogue and negotiation. If they get stuck or they feel that it doesn’t work anymore, we organise mediation, interventions on the platform. We organise adjudication interventions on the platform.


We have a lot of self-help tools and applications on the platform as well. We also work a lot with model solutions that people in the Netherlands with divorce issues typically opt for in a separation agreement, to provide some building blocks for effective agreements in the separation plan.


So, basically it’s very popularly stated – you could call us a “one stop shop.” That’s not doing it justice, but it’s reflecting appropriately, that we’re not sending people away, but we’re pulling all types of help that they might need, to the place where they already are. Following communication channels that they already are used to, while using Facebook, Tweeting, booking their flights, or buying a new television online.


We also allow them, on the platform, to communicate in their own words, describe the problem in their own words, build solutions from their own interests. Rather than creating this code, this legal code, that only the experts understand, on top of that we put a user-friendly interface using plain language that everyone understands. So people feel empowered to work on their own dispute that they know, as no one else knows it.

About the mediator

Jin Ho Verdonschot Profile Pic

Jin Ho combines expertise from dispute system design, access to justice, UX/UI design, and (online) dispute resolution. He helps courts and other justice sector organisations to update and innovate their procedures and justice processes. For the past 8 years, he has been utilising technology to build better user interfaces for the justice system. Jin Ho initiated, designed and implemented several IT based justice applications in both the ... View Mediator