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Meeting the Needs of the Mediation Market

Meeting the Needs of the Mediation Market

In which areas are we starting to see mediators better meet the needs of the market?



Full Transcript

I’ve mentioned two already. One is that I think we are beginning to see our roles broader than that. We will see a lot more people utilise the term ‘conflict-engagement’ as opposed to ‘conflict resolution’ as what we are all about.


I hear that all the time and people often have no idea where that concept even originated, and it didn’t just originate with me, but I was one of the people it originated with. I think that’s very encouraging, as it means that people are beginning to think more broadly about what their purpose is in intervening in conflict and we are seeing the growth of other roles and third-party roles as very close to what we do. Examples include conflict coaching roles, system design roles, advocacy roles, consulting where we really see our role as within one side of a conflict as consultants. That’s happening.


Another shoot I alluded to a moment ago, is that I think we’re taking the unilateral foundation somewhat more seriously. We have a proliferation of increasingly well done graduate programmes in the field, with a more solid intellectual foundation and I think that’s good. I don’t think we do enough empirical research. We’re sadly short of empirical research, especially qualitative but also quantitative too.

About the mediator

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Bernie Mayer, Ph.D. is Professor of Dispute Resolution at The Werner Institute, Creighton University. He is without doubt a leader in the field of conflict resolution. Considered by many in the field of conflict resolution as an icon, Bernie has over a quarter century of experience in the field and was a founding partner at CDR Associates, the internationally recognized mediation and conflict resolution organization. Bernie originally trained as ... View Mediator