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Replacing Mediators with Technology

Replacing Mediators with Technology

Could technology ever completely replace a human in mediation?



Full Transcript

Not completely, frankly. I think that technology will be increasingly used by mediators. It is running organically. Even these days, it’s a bit artificial to talk about online mediation and totally offline mediation. Mediators use technology to communicate. They use phones. They use computers, etc. You know? They might not incorporate in the whole process, but this is increasingly being used.


Whether it will be replaced, the third party, the mediator. I don’t see that happening, not in my lifetime. You know? I don’t know in many, many years to go, whether some disputes can be streamlined through artificial intelligence, but I feel we are far away from finding a complete replacement.

About the mediator

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Pablo is a Senior Lecturer and a non-practising Spanish attorney. He conducts research in the field of dispute resolution, civil procedure and consumer law. He was invited to be a keynote speaker in two international conferences, and he has been invited as a speaker at many other conferences in 15 different countries. He was invited to participate in expert meetings by various organisations, including the UN Commission for International Trade Law... View Mediator