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Timescale for Resolving a Consumer Dispute

Timescale for Resolving a Consumer Dispute

How long does it usually take to resolve a typical consumer dispute?



Full Transcript

It varies a lot, depending on the type of disputes. Normally, if we’re talking about low-value disputes, I expect it to be resolved fairly quickly. We’re talking about something from 20 minutes to one hour. A classic telephone mediation of the county courts generally is one hour, and then parties can agree to have a second hour if they pay for it. But it is expected to be resolved within a very tight time framework.

About the mediator

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Pablo is a Senior Lecturer and a non-practising Spanish attorney. He conducts research in the field of dispute resolution, civil procedure and consumer law. He was invited to be a keynote speaker in two international conferences, and he has been invited as a speaker at many other conferences in 15 different countries. He was invited to participate in expert meetings by various organisations, including the UN Commission for International Trade Law... View Mediator