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The Future of Online Dispute Resolution

The Future of Online Dispute Resolution

What potential do you see in the future of ODR?



Full Transcript

I think the field of ADR is coming to recognise that the future is ODR. Maybe that’s a bit of an exaggeration, but I think it’s inevitable that ODR technology becomes a part of all dispute resolution practice. It has to be. As I’ve said several times, we have these machines that can do things that skilled arbitrators or mediators have to do.


That’s not likely to put arbitrators and mediators out of business and lawyers. It is likely to challenge them because they won’t be able to use simple techniques that might have been useful in the past, or simply to handle very simple disputes that lawyers might have charged for in the past. We’re going to have more and more disputes. How mediators come to terms with this, how the mediation/ADR field comes to terms with this will be pretty interesting.

About the mediator

Ethan Ktash Profile Pic

Professor Ethan Katsh is Director of the National Center for Technology and Dispute Resolution and Professor Emeritus of Legal Studies at the University of Massachusetts Amherst. During the current year, he is a Research Affiliate at Harvard Law School’s Berkman Center for Internet and Society Professor Katsh is widely recognized as the founder of the field of online dispute resolution (ODR). Along with Janet Rifkin, he conducted the eBay Pi... View Mediator