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Technology and the Mediation Profession

Technology and the Mediation Profession

Do you think technology will have a significant impact on the development of the mediation profession?



Full Transcript

The online area is another growth area that I think we’re going to see substantial change in the near future. Not only are companies using the process in the way you fashion it. Colin Rule has been an innovator in that area. The eBay users’ dispute resolution process, a lot of different companies. Amazon has a dispute resolution process, too. But we’re going to be using it for actual mediations.


I actually did a class where I did a mock mediation. I was the mediator and I had students participating from Mexico, East Asia, Europe, and the United States. We had private chat rooms. We all know that, in order for a mediation to be successful, the right parties have to be participating and the parties with authority. Sometimes that doesn’t happen and this would be a great way to make it happen. In fact, the case that I had actually settled. So technology is a big factor in the growth of mediation and is going to be the added push to make it much more acceptable.

About the mediator

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Deborah Masucci is currently Chair and Board Member of the International Mediation Institute (IMI) and was former Chair of the American Bar Association’s (ABA) Dispute Resolution Section with over 9,000 members worldwide. She is a Board member for Access ADR. She is a member of the International Arbitration Club of New York. She also serves as a full time arbitrator and mediator. Deborah was recruited to AIG in 2003 to establish its Office o... View Mediator