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Natural Ability to Deal with Conflict

Natural Ability to Deal with Conflict

Are some people better at managing conflict than others?



Full Transcript

I don’t know about you, but I have encountered parties who are very, very uncomfortable even being in conflict. It’s often contributed to why they’re here because they’ve avoided for a long time and things have festered.


But then I meet parties who actually are quite comfortable in this role of opposing the other side, and being the good guy and actually you have to push them out of that comfort zone if they’re going to complexify their story and find any way forward. And those are kind of different challenges.

About the mediator

Sheila Heen Mediator Harvard

Sheila is an experienced negotiator and mediator and a Founder of Triad Consulting Group. Sheila is also a Lecturer on Law at Harvard Law School and has spent the last twenty years with the Harvard Negotiation Project, developing negotiation theory and practice. She specializes in particularly difficult negotiations – where emotions run high and relationships become strained. Sheila is co-author of the New York Times Business Bestsellers Dif... View Mediator