Please upgrade your browser.

Conflict Coaching

Conflict Coaching

What is conflict coaching?



Full Transcript

So conflict coaching, also known as ‘conflict management coaching’, which is what I call it usually, is a one on one process for helping people manage their abilities to engage in conflict. So it’s not only people, for instance somebody might want to manage something independently, by themselves, and they want to figure out, ‘What do I need in order to do that? How am I going to be more competent, confident to do that?’ It could be before they’re going to engage in mediation. Sometimes people want to be better prepared to do that and they will retain a coach for that purpose. Sometimes the mediator has coaching skills and prepares people.


Also after conflict, an interesting application is that sometimes after someone’s been in a mediation or conflict of any sort, there’s an aftermath and their resilience is low and they’re seeing that what they’ve done is, what they’ve repeatedly done, and they’re trying to figure out Is there a way that I can become more…, what I often refer to as ‘conflict intelligent’. ‘How might I expand my skills and be better so that in the future I’m better able to manage my conflicts.’

About the mediator

Cinnie Noble Profile Pic

Cinnie Noble is a lawyer, Certified Mediator and Coach based in Toronto, Ontario. Cinnie has worked in the field of ADR as a mediator for over 20 years and in 1999, she identified what she experienced as a need for one on one process to help people strengthen their skills and abilities to more effectively engage in conflict. Through considerable research, Cinnie went on to develop a unique specialty in the ADR and coaching fields. Conflict ma... View Mediator

  • Dodka Danová

    In your opinion, what are the main 3 differences between mediation and conflict coaching ? Thanks a lot.

    • John Lee

      Hi Dodka,

      From what I understand, the 3 main differences are:

      1) Mediation is generally used for a specific dispute unlike conflict coaching. For example, people might want approach a conflict coach for help dealing with conflict in their everyday life. Mediation on the other hand, is a more defined process that people use to resolve individual disputes/ conflicts.

      2) Neutrality. A mediator must remain impartial and neutral. They owe duties to both parties in a dispute. A conflict coach owes duties only to the party who hired them and doesn’t need to be neutral if there is a dispute.

      3) Flexibility. Although mediation is a very flexible process, there is still a general defined structure and it requires the involvement of all parties. Conflict coaching on the other hand is a very personal arrangement and can be designed to meet your needs. For example it can be used as part of mediation process or entirely on its own

      • Dodka Danová

        Thanks !