Please upgrade your browser.

Impact of the ADR Directive

Impact of the ADR Directive

How many disputes are likely to be affected by this EU ADR directive?

 

Transcript

Full Transcript

Well, if you think about ombudsman schemes, the financial ombudsman service . . . They say that last year, they received two million queries, out of which a quarter of them, half a million transform into formal complaints. Ombudsman service, as you well know, they are a sort of conciliatory body. So they use mediation techniques.

 

In fact, the majority of these complaints are resolved with this informal methodologies, where the ombudsman or a case handler will speak with both parties, will try to reach an agreement. They will have sort of caucus meetings, private meetings, often over the phone or by email with each party. Try to find a common ground where a settlement can be reached. They are pretty successful. Granted, the financial ombudsman service is the largest in Europe, probably. It gives you an idea of the high volume of disputes where mediation techniques are used to resolve consumer claims.

About the mediator

Pablo Cortes Profile Pic

Pablo is a Senior Lecturer and a non-practising Spanish attorney. He conducts research in the field of dispute resolution, civil procedure and consumer law. He was invited to be a keynote speaker in two international conferences, and he has been invited as a speaker at many other conferences in 15 different countries. He was invited to participate in expert meetings by various organisations, including the UN Commission for International Trade Law... View Mediator