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Terms and Conditions


    1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
    1. Who we are. We are Glyndwr Media Limited a company registered in England and
      Wales. Our company registration number is 08764217 and our registered office is at
      17 St. Andrews Crescent, Cardiff, CF10 3DB. Our registered VAT number is
    2. How to contact us. You can contact us by telephoning our customer service team by
      writing to us at or 17 St. Andrews Crescent, Cardiff,
      CF10 3DB.
    3. How we may contact you. If we have to contact you we will do so by telephone or
      by writing to you at the email address or postal address you provided to us in your
    4. “Writing” includes emails. When we use the words “writing” or “written” in these
      terms, this includes emails.
    1. How we will accept your order. Our acceptance of your order will take place when
      we email you to accept it, at which point a contract will come into existence between
      you and us.
    2. If we cannot accept your order. If we are unable to accept your order, we will
      inform you of this in writing and will not charge you for the service. This might be
      because the service is unavailable, because of unexpected limits on our resources
      which we could not reasonably plan for, because a credit reference we have obtained
      for you does not meet our minimum requirements, because we have identified an
      error in the price or description of the service or because we are unable to meet a
      delivery deadline you have specified.
    3. Your order number. We will assign an order number to your order and tell you what
      it is when we accept your order. It will help us if you can tell us the order number
      whenever you contact us about your order.
    1. If you wish to make a change to the product you have ordered please contact us. We
      will let you know if the change is possible. If it is possible we will let you know
      about any changes to the price of the product, the timing of supply or anything else
      which would be necessary as a result of your requested change and ask you to
      confirm whether you wish to go ahead with the change. If we cannot make the change
      or the consequences of making the change are unacceptable to you, you may want to
      end the contract (see clause 6 Your rights to end the contract).
    1. Minor changes to the products. We may change the product: (a) to implement minor technical adjustments and improvements, for example
      to address a security threat. These changes will not affect your use of the
    2. Updates to digital content. We may update or require you to update digital content,
      provided that the digital content shall always match the description of it that we
      provided to you before you bought it.
      1. You can always end your contract with us. Your rights when you end the contract
        will depend on what you have bought, whether there is anything wrong with it, how
        we are performing and when you decide to end the contract: (a)
        If you have just changed your mind about the product, see clause 6.3.
        You may be able to get a refund if you are within the cooling-off period, but
        this may be subject to deductions.
      2. Ending the contract because of something we have done or are going to do. If
        you are ending a contract for a reason set out at (a) to (e) below the contract will end
        immediately and we will refund you in full for any products which have not been
        provided and you may also be entitled to compensation. The reasons are:
        (a) we have told you about an error in the price or description of the product
        you have ordered and you do not wish to proceed;

        (b) we have suspended supply of the products for technical reasons, or notify
        you we are going to suspend them for technical reasons, in each case for a
        period of more than 14 days; or

        (c) you have a legal right to end the contract because of something we have
        done wrong.
      3. Exercising your right to change your mind (Consumer Contracts Regulations
        For most products bought online you have a legal right to change your mind
        within 14 days and receive a refund. These rights, under the Consumer Contracts
        Regulations 2013, are explained in more detail in these terms.
      4. Our goodwill guarantee. Please note, these terms reflect the goodwill guarantee
        offered by Glyndwr Limited of 17 St. Andrews Crescent, Cardiff, CF10 3DB to its
        UK customers, which is more generous than your legal rights under the Consumer
        Contracts Regulations in the ways set out below. This goodwill guarantee does not
        affect your legal rights in relation to faulty or misdescribed products (see clause 8.2):

    Right under the Consumer Contracts Regulations 2013

    14 day period to change your mind.Consumer to pay costs of return.

    How our goodwill guarantee is more generous

    30 day period to change your mind.We pay the costs of return.

    1. How long do I have to change my mind? How long you have depends on what you
      have ordered and how it is delivered.
      (a) Have you bought digital content for download or streaming, if so, you
      have 30 days after the day we email you to confirm we accept your order,
      or, if earlier, until you start downloading or streaming. If we delivered the
      digital content to you immediately, and you agreed to this when ordering,
      you will not have a right to change your mind.
    2. How we will refund you. We will refund you the price you paid for the products
      including delivery costs, by the method you used for payment. However, we may
      make deductions from the price, as described below.
    3. When your refund will be made. We will make any refunds due to you as soon as
      possible. If you are exercising your right to change your mind then:
      (a) Your refund will be made within 14 days of your telling us you have
      changed your mind.
    1. We may end the contract if you break it. We may end the contract for a product at
      any time by writing to you if:
      (a) you do not make any payment to us when it is due and you still do not make
      payment within 14 days of us reminding you that payment is due;

      (b) you do not, within a reasonable time of us asking for it, provide us with
      information that is necessary for us to provide the products.
      1. How to tell us about problems. If you have any questions or complaints about the
        product, please contact us. You can telephone our customer service team by writing to
        us at or 17 St. Andrews Crescent, Cardiff, CF103DB.
      2. Summary of your legal rights. We are under a legal duty to supply products that are
        in conformity with this contract. See the box below for a summary of your key legal
        rights in relation to the product. Nothing in these terms will affect your legal rights.

    Summary of your key legal rights

    This is a summary of your key legal rights. These are subject to certain exceptions. For
    detailed information please visit the Citizens Advice website or
    call 03454 04 05 06.

    If your product is
    digital content, for example a mobile phone app or a subscription to a
    music streaming service, the Consumer Rights Act 2015 says digital content must be as
    described, fit for purpose and of satisfactory quality:

        • if your digital content is faulty, you’re entitled to a repair or a replacement.
        • if the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without
          significant inconvenience, you can get some or all of your money back
        • if you can show the fault has damaged your device and we haven’t used reasonable care
          and skill, you may be entitled to a repair or compensation

    See also Exercising your right to change your mind (Consumer Contracts Regulations

    If your product is
    services, for example, a support contract for a laptop or tickets to a concert, the Consumer Rights Act 2015 says:

        • you can ask us to repeat or fix a service if it’s not carried out with reasonable care and
          skill, or get some money back if we can’t fix it.
        • if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
        • if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

    See also Exercising your right to change your mind (Consumer Contracts Regulations

    1. Where to find the price for the product. The price of the product (which includes
      VAT) will be the price indicated on the order pages when you placed your order. We
      use our best efforts to ensure that the price of the product advised to you is correct.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between
      your order date and the date we supply the product, we will adjust the rate of VAT
      that you pay, unless you have already paid for the product in full before the change in
      the rate of VAT takes effect.
    3. When you must pay and how you must pay. We accept payment with all major
      credit and debit cards. When you must pay depends on what product you are buying:
      (a) For digital content, you must pay for the products before you download
    4. What to do if you think an invoice is wrong. If you think an invoice is wrong
      please contact us promptly to let us know and we will not charge you interest until we
      have resolved the issue.
    1. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
    2. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    1. How we will use your personal information. We will use the personal information
      you provide to us:
      (a) to supply the products to you;
      (b) to process your payment for the products; and
      (c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
    2. We will only give your personal information to other third parties where the law either requires or allows us to do so.
    1. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    2. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    3. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.